“What truly sets FluentStream apart is their people. They understand our business, respect our client relationships, and support SMBs the same way we do. They feel like an extension of our team."

For close to three decades, Source One System Solutions has built its reputation on a simple but powerful promise: deliver personal, reliable, hands-on IT support to every client, regardless of size. As a family owned and operated managed services provider, Source One serves as the trusted technology backbone for small and mid-sized businesses, supporting everything from network design and computer services to internet connectivity, security, firewalls, and day-to-day IT guidance.

For more than five years, when those clients need a modern, reliable, and easy to manage business phone system, Source One has turned to one trusted partner: FluentStream.

Source One’s partnership with FluentStream began through a long standing relationship with FluentStream Sales Manager, Rob Katzer. What started as a traditional vendor relationship quickly evolved into a true partnership grounded in shared values: responsiveness, relationship driven service, and a commitment to serving SMBs exceptionally well.

“Our clients have direct access to us. They know they can call, speak to a real person, and get help,” said Richard Carpenter, President of Client Services and Co-Owner of Source One. “FluentStream treats our clients the same way. That alignment is why the partnership works.”

Unlike many VoIP providers that focus primarily on large enterprise opportunities, FluentStream consistently supports the exact customers Source One serves most; law firms, medical offices, professional services teams, and local businesses that need reliability, mobility, and enterprise features without enterprise complexity or cost.

“Source One delivers tremendous value with every opportunity they bring our way,” said Rob Katzer, FluentStream’s Sales Manager. “Their long standing relationships mean the client already trusts them before we ever enter the conversation. That credibility allows us to earn the client’s confidence faster and deliver better outcomes together.”

Carpenter agrees. “We’ve had other VoIP providers pursue us, but most only care about the big deals. FluentStream supports a law firm with two phones with the same care as a 100 seat organization. That matters to us and to our clients.”

As a managed services provider with deep networking expertise, Source One plays a hands-on role in many FluentStream deployments. Because they manage the full IT environment, most implementations are smooth and efficient.

FluentStream’s structured project management and clear implementation process make new installations straightforward, allowing Source One to confidently manage most rollouts on their own.

Ongoing support is where the partnership truly shines, with fast response times and knowledgeable technicians helping protect Source One’s client relationships and ensuring issues are resolved quickly when they arise.

“If a client has an issue and we contact FluentStream, their support team responds quickly,” Carpenter said. “They’ve improved year over year, and that responsiveness makes a huge difference.”

Source One has also contributed directly to FluentStream’s innovation. Carpenter served as an early beta tester for the FluentStream mobile app, offering real world MSP and end user feedback.

“We use the app internally all the time,” he said. “If our internet goes down, calls instantly route to my mobile device. It’s incredibly reliable and it shows FluentStream genuinely listens to partners.”

Many of Source One’s clients have relied on the same phone systems for 15 to 20 years. Modernization isn’t just about new technology; it’s about improving efficiency, flexibility, and cost control.

“Most SMBs don’t realize how much they’re overpaying for outdated phone service,” Carpenter explained. “FluentStream gives them more functionality and significant cost savings at the same time.”

Together, Source One and FluentStream help SMB clients:

• Work from anywhere using mobile and softphone applications
• Route calls professionally, even with very small teams
• Separate business communications from personal cell phones
• Replace outdated PBX, copper, and POTS systems
• Move from physical fax lines to secure electronic faxing
• Access 24/7 U.S.-based support from a full technical team

“Small businesses can finally operate like much larger organizations,” Carpenter said. “They stay connected, responsive, and professional without added complexity.

Preparing Clients for the Future of Work

Source One sees business communications rapidly shifting toward software based, device agnostic solutions. Physical desk phones are becoming less central as employees rely more on laptops and mobile devices.

“Desk phones are fading,” Carpenter said. “People want flexibility without carrying a second device. FluentStream is already ahead of that shift.”

With modern softphones, browser-based calling, and integrations like Microsoft Teams, FluentStream enables Source One to prepare clients for what’s next.

“That’s where the market is going,” Carpenter added. “And FluentStream is already there.”

The FluentStream Difference

For Source One, the decision to partner with FluentStream goes far beyond features or pricing.

“What truly sets FluentStream apart is their people,” Carpenter said. “They understand our business, respect our client relationships, and support SMBs the same way we do. They feel like an extension of our team.”

FluentStream remains Source One’s exclusive VoIP provider and a core part of its long-term growth strategy.

“They’re our first call when a client needs a phone system,” Carpenter said. “As long as FluentStream continues delivering great service and support, they’ll remain our partner.

Interested in becoming a FluentStream partner?