Solutions for contact centers

From the moment your agents pick up the phone, our communications features help your team deliver best-in-class client service and support.


Solutions for contact centers

From the moment your agents pick up the phone, our communications features help your team deliver best-in-class client service and support.

Features Designed for your Contact Center

Take more calls, manage higher ticket volumes, and safeguard your client satisfaction score.

Features Designed for your Contact Center

Take more calls, manage higher ticket volumes, and safeguard your client satisfaction score.

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ROUTING/QUEUES
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DYNAMIC AGENTS
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LISTEN, WHISPER, BARGE
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CALL RECORDING
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ROUTING/QUEUES
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DYNAMIC AGENTS
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LISTEN, WHISPER, BARGE
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CALL RECORDING
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SKILLS-BASED ROUTING
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CALL DETAIL REPORTS
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Customer call back
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live agent manager
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SKILLS-BASED ROUTING
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CALL DETAIL REPORTS
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Customer call back
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live agent manager

How FluentStream Benefits your Contact Center

How FluentStream Benefits your Contact Center

Client Satisfaction

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Your clients will appreciate reduced hold times and increased first call resolution, which will increase your NPS & CSAT scores.

Agent Productivity

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Better tools for success like call escalation, customer callbacks, and detailed reports help your agents better support your clients.

Company Benefits

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Reduce agent training times, increase company-wide visibility, and improve insights via the use of analytics and reporting tools.

Client Satisfaction

Image

Your clients will appreciate reduced hold times and increased first call resolution, which will increase your NPS & CSAT scores.

Agent Productivity

Image

Better tools for success like call escalation, customer callbacks, and detailed reports help your agents better support your clients.

Company Benefits

Image

Reduce agent training times, increase company-wide visibility, and improve insights via the use of analytics and reporting tools.

Data Encryption and Security for Contact Centers

Ensure regulatory compliance for all communications.

Data Encryption and
Security for Contact
Centers

Ensure regulatory compliance for all communications.

WHITEPAPER

Voice Communications Compliance and Security
in the Era of Cloud Computing

Download Now
  • Military-grade encryption across all communication channels

  • Safely record calls for guaranteed playback

  • Automated alarms and notifications, triggered by service level violations

WHITEPAPER

Voice Communications Compliance and Security in the Era of Cloud Computing

Download Now
  • Military-grade encryption across all communication channels

  • Safely record calls for guaranteed playback

  • Automated alarms and notifications, triggered by service level violations

How FluentStream Benefits your Contact Center

How FluentStream Benefits your Contact Center

Post-Call Survey

Post-Call Survey is an automated feature for collecting feedback at the end of queue calls. Whether you prefer numbered scores, verbal responses, or both, Post-Call Surveys can be configured however works best for your business.


Process Improvement
By listening directly to feedback from your clients, you can identify training opportunities within your company and create a more positive experience overall.

Client Recovery
Giving clients the agency to review their interactions in real time shows that you value their input and are willing to make adjustments if needed.

Faster Iteration
Providing direct feedback channels allows you to collect input and new ideas for new products, services, or processes that help your company.


Post-Call Survey

Post-Call Survey is an automated feature for collecting feedback at the end of queue calls. Whether you prefer numbered scores, verbal responses, or both, Post-Call Surveys can be configured however works best for your business.

Process Improvement
By listening directly to feedback from your clients, you can identify training opportunities within your company and create a more positive experience overall.

Client Recovery
Giving clients the agency to review their interactions in real time shows that you value their input and are willing to make adjustments if needed.

Faster Iteration
Providing direct feedback channels allows you to collect input and new ideas for new products, services, or processes that help your company.

Post-Call Survey

Post-Call Survey is an automated feature for collecting feedback at the end of queue calls. Whether you prefer numbered scores, verbal responses, or both, Post-Call Surveys can be configured however works best for your business.


Process Improvement
By listening directly to feedback from your clients, you can identify training opportunities within your company and create a more positive experience overall.

Client Recovery
Giving clients the agency to review their interactions in real time shows that you value their input and are willing to make adjustments if needed.

Faster Iteration
Providing direct feedback channels allows you to collect input and new ideas for new products, services, or processes that help your company.

Request a demo to see how fluentstream
can enhance your contact center

Request a demo to see how fluentstream can enhance
your contact center