Solutions for contact centers
From the moment your agents pick up the phone, our communications features help your team deliver best-in-class client service and support.
Solutions for contact centers
From the moment your agents pick up the phone, our communications features help your team deliver best-in-class client service and support.
Features Designed for your Contact Center
Take more calls, manage higher ticket volumes, and safeguard your client satisfaction score.
Features Designed for your Contact Center
Take more calls, manage higher ticket volumes, and safeguard your client satisfaction score.
Routing/Queues
Dynamic Agents
Listen, Whisper, Barge
Call Recording
ROUTING/QUEUES
DYNAMIC AGENTS
LISTEN, WHISPER, BARGE
CALL RECORDING
Skills-Based Routing
Call Detail Reports
Customer call back
live agent manager
SKILLS-BASED ROUTING
CALL DETAIL REPORTS
Customer call back
live agent manager
How FluentStream Benefits your Contact Center
How FluentStream Benefits your Contact Center
Client Satisfaction
Your clients will appreciate reduced hold times and increased first call resolution, which will increase your NPS & CSAT scores.
Agent Productivity
Better tools for success like call escalation, customer callbacks, and detailed reports help your agents better support your clients.
Company Benefits
Reduce agent training times, increase company-wide visibility, and improve insights via the use of analytics and reporting tools.
Client Satisfaction
Your clients will appreciate reduced hold times and increased first call resolution, which will increase your NPS & CSAT scores.
Agent Productivity
Better tools for success like call escalation, customer callbacks, and detailed reports help your agents better support your clients.
Company Benefits
Reduce agent training times, increase company-wide visibility, and improve insights via the use of analytics and reporting tools.
Data Encryption and Security for Contact Centers
Ensure regulatory compliance for all communications.
Data Encryption and
Security for Contact
Centers
Ensure regulatory compliance for all communications.
Whitepaper
Voice Communications Compliance and Security
in the Era of Cloud Computing
Military-grade encryption across all communication channels
Safely record calls for guaranteed playback
Automated alarms and notifications, triggered by service level violations
WHITEPAPER
Voice Communications Compliance and Security in the Era of Cloud Computing
Military-grade encryption across all communication channels
Safely record calls for guaranteed playback
Automated alarms and notifications, triggered by service level violations
How FluentStream Benefits your Contact Center
How FluentStream Benefits your Contact Center
Post-Call Survey
Post-Call Survey is an automated feature for collecting feedback at the end of queue calls. Whether you prefer numbered scores, verbal responses, or both, Post-Call Surveys can be configured however works best for your business.
Process Improvement
By listening directly to feedback from your clients, you can identify training opportunities within your company and create a more positive experience overall.
Client Recovery
Giving clients the agency to review their interactions in real time shows that you value their input and are willing to make adjustments if needed.
Faster Iteration
Providing direct feedback channels allows you to collect input and new ideas for new products, services, or processes that help your company.
Post-Call Survey
Post-Call Survey is an automated feature for collecting feedback at the end of queue calls. Whether you prefer numbered scores, verbal responses, or both, Post-Call Surveys can be configured however works best for your business.
Process Improvement
By listening directly to feedback from your clients, you can identify training opportunities within your company and create a more positive experience overall.
Client Recovery
Giving clients the agency to review their interactions in real time shows that you value their input and are willing to make adjustments if needed.
Faster Iteration
Providing direct feedback channels allows you to collect input and new ideas for new products, services, or processes that help your company.
Post-Call Survey
Post-Call Survey is an automated feature for collecting feedback at the end of queue calls. Whether you prefer numbered scores, verbal responses, or both, Post-Call Surveys can be configured however works best for your business.
Process Improvement
By listening directly to feedback from your clients, you can identify training opportunities within your company and create a more positive experience overall.
Client Recovery
Giving clients the agency to review their interactions in real time shows that you value their input and are willing to make adjustments if needed.
Faster Iteration
Providing direct feedback channels allows you to collect input and new ideas for new products, services, or processes that help your company.
Request a demo to see how fluentstream
can enhance your contact center
Request a demo to see how fluentstream can enhance
your contact center