FluentStream Resources

Category: Business Phone Systems 101

Illustration of UCaaS: connecting multiple devices to a cloud
February 5, 2025

UCaaS: Empowering SMBs to Embrace Change with Ease

FluentStream is proud to announce the appointment of Kerrin Parker as its new CEO, with Cass Gilmore transitioning to the role of chairman. Since joining the company in 2022 as Chief Operating Officer, Kerrin has played a pivotal role in […]
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Closeup of customer service headset for softphone software applications
November 20, 2024

5 Benefits of Softphones for Small Businesses

Effective communication is crucial for the success of small businesses. One innovative solution that has emerged to meet this need is the softphone — a software application that allows users to make and receive calls over the internet using devices […]
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October 17, 2024

An Integrated Approach to Optimizing Workplace Communication

Originally published by The Fast Mode / Image Credit: The Fast Mode/monkeybusinessimages/BigStockPhoto.com Effective communication remains imperative in the ever-evolving landscape of modern workplaces. The ability to seamlessly connect, collaborate, and innovate is a must for organizations striving to grow and […]
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October 1, 2024

5 Benefits of Integrating Your UCaaS Platform with CRM Systems

Imagine if the tools you rely on daily could seamlessly integrate, making tedious tasks more efficient. While large enterprises have enjoyed the benefits of communication platform integrations for years, small and midsized businesses (SMBs) have been limited, facing high costs for […]
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10DLC Regulations - Red triangle exclamation point alert over someone typing on their phone
September 17, 2024

Navigating 10DLC Regulations: Ensure Compliance to Keep Your Business Texting Service Active

A2P 10DLC, or Application-to-Person 10-Digit Long Code, allows businesses to send text messages using a local phone number. The new 10DLC regulations, introduced by the U.S. telecommunications industry in response to customer concerns, aim to curb spam and unwanted texts. […]
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