Features | Call Groups

Features | Call Groups

Call Groups

Direct inbound calls to ring a predetermined group of extensions, determined by you in the My FluentCloud Web Portal.

    • Inbound calls directed to departments or other pre-determined groups
    • Unanswered calls default to your choice of phone numbers
    • Ability to add external numbers to Call Groups

    How Call Groups Help Your Business

    Call Groups allow your sales and support team to successfully manage a high volume of calls. Inbound calls ring on all phones included in your Call Group and stop when the first phone is answered, making certain the call is directed to the most prepared team member. By including the numbers of multiple employees or sales teams in your Call Groups, your team can make and take more calls. Check out how to set up Call Groups here.

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