FluentStream Resources
Maximizing Customer Insights: The Benefits of Post-Call Surveys
In today’s competitive business environment, understanding and improving customer experience is vital. With more reliance on customer service to solve problems, provide information, and offer support, businesses must consistently assess how well their service team is performing. One of the […]
UCaaS: Empowering SMBs to Embrace Change with Ease
FluentStream is proud to announce the appointment of Kerrin Parker as its new CEO, with Cass Gilmore transitioning to the role of chairman. Since joining the company in 2022 as Chief Operating Officer, Kerrin has played a pivotal role in […]
5 Benefits of Softphones for Small Businesses
Effective communication is crucial for the success of small businesses. One innovative solution that has emerged to meet this need is the softphone — a software application that allows users to make and receive calls over the internet using devices […]
An Integrated Approach to Optimizing Workplace Communication
Originally published by The Fast Mode / Image Credit: The Fast Mode/monkeybusinessimages/BigStockPhoto.com Effective communication remains imperative in the ever-evolving landscape of modern workplaces. The ability to seamlessly connect, collaborate, and innovate is a must for organizations striving to grow and […]
5 Benefits of Integrating Your UCaaS Platform with CRM Systems
Imagine if the tools you rely on daily could seamlessly integrate, making tedious tasks more efficient. While large enterprises have enjoyed the benefits of communication platform integrations for years, small and midsized businesses (SMBs) have been limited, facing high costs for […]
Navigating 10DLC Regulations: Ensure Compliance to Keep Your Business Texting Service Active
A2P 10DLC, or Application-to-Person 10-Digit Long Code, allows businesses to send text messages using a local phone number. The new 10DLC regulations, introduced by the U.S. telecommunications industry in response to customer concerns, aim to curb spam and unwanted texts. […]
10DLC: What You Need to Know
As a small or medium-sized business, staying on top of the latest regulations can be a challenge, but one you can't afford to ignore. The new 10DLC (10-Digit Long Code) regulations implemented by major US cellular carriers are a prime […]
The Benefits of Businesses Using Texting to Communicate with Their Customers
In today’s fast-paced business environment, effective communication is more crucial than ever. Companies need to connect with their customers quickly, clearly, and efficiently to stay competitive. Among the various communication channels available, texting has emerged as a powerful tool that […]
Maximizing Customer Insights: The Benefits of Post-Call Surveys
In today’s competitive business environment, understanding and improving customer experience is vital. With more reliance on customer service to solve problems, provide information, and offer support, businesses must consistently assess how well their service team is performing. One of the […]
UCaaS: Empowering SMBs to Embrace Change with Ease
FluentStream is proud to announce the appointment of Kerrin Parker as its new CEO, with Cass Gilmore transitioning to the role of chairman. Since joining the company in 2022 as Chief Operating Officer, Kerrin has played a pivotal role in […]
5 Benefits of Softphones for Small Businesses
Effective communication is crucial for the success of small businesses. One innovative solution that has emerged to meet this need is the softphone — a software application that allows users to make and receive calls over the internet using devices […]
An Integrated Approach to Optimizing Workplace Communication
Originally published by The Fast Mode / Image Credit: The Fast Mode/monkeybusinessimages/BigStockPhoto.com Effective communication remains imperative in the ever-evolving landscape of modern workplaces. The ability to seamlessly connect, collaborate, and innovate is a must for organizations striving to grow and […]
5 Benefits of Integrating Your UCaaS Platform with CRM Systems
Imagine if the tools you rely on daily could seamlessly integrate, making tedious tasks more efficient. While large enterprises have enjoyed the benefits of communication platform integrations for years, small and midsized businesses (SMBs) have been limited, facing high costs for […]
Navigating 10DLC Regulations: Ensure Compliance to Keep Your Business Texting Service Active
A2P 10DLC, or Application-to-Person 10-Digit Long Code, allows businesses to send text messages using a local phone number. The new 10DLC regulations, introduced by the U.S. telecommunications industry in response to customer concerns, aim to curb spam and unwanted texts. […]
10DLC: What You Need to Know
As a small or medium-sized business, staying on top of the latest regulations can be a challenge, but one you can't afford to ignore. The new 10DLC (10-Digit Long Code) regulations implemented by major US cellular carriers are a prime […]
The Benefits of Businesses Using Texting to Communicate with Their Customers
In today’s fast-paced business environment, effective communication is more crucial than ever. Companies need to connect with their customers quickly, clearly, and efficiently to stay competitive. Among the various communication channels available, texting has emerged as a powerful tool that […]