By Kerrin Parker, CEO of FluentStream

When I first joined FluentStream, I was inspired by our simple and powerful mission: We exist to serve small and mid-size businesses with technology that helps them work smarter, connect more effectively, and grow with confidence. That mission has remained constant as our product has evolved, our partner community has expanded, and our customer base has grown.

Today, I am excited to share an important milestone in that journey. FluentStream is joining Ooma, a communications and technology leader known for innovation, reliability, and exceptional service. This next chapter is about strengthening what we can deliver to the customers and partners who trust us every day. 

This is a moment filled with opportunity for our customers, for our partners, and for our team.

Why Ooma Is the Right Fit for FluentStream and for You

What excites us most about joining Ooma is how closely our missions align. Both teams care deeply about serving SMBs with reliable technology and personal support.

Ooma values FluentStream’s focus on the SMB market and the strength of our partner ecosystem. Their commitment to supporting and expanding that work made this the right next step for FluentStream.

With Ooma, we gain additional resources to innovate more quickly and deliver even greater value. At the same time, everything our customers rely on remains fully intact. Our team, our platform, our support model, and our customer-first mindset are all staying right here.

What This Means: More Innovation, More Capability, and More Ways to Support Your Business

1. Access to Expanded Features and New Capabilities

One of the biggest benefits of joining Ooma is the expanded set of services we can now bring to our customers, partners and prospects. Ooma’s technology stack brings a broad spectrum of capabilities that strengthen communications, improve reliability, and power the next generation of business features and services. These added capabilities allow us to serve a wider range of scenarios and deliver more value across the entire communications stack.

To start, FluentStream customers and partners will gain access to Ooma AirDial. For many SMBs, replacing aging POTS lines is not only a modernization effort. It is often a life-safety requirement. AirDial supports essential systems such as fire alarms, elevator lines, fax, and building security. It also helps businesses retire outdated infrastructure and reduce operating costs.

AirDial is a strong complement to the UCaaS platform our customers use today. As part of Ooma, we can introduce these types of enhanced capabilities more seamlessly and give you additional tools to protect your business and stay ahead of industry changes.

2. Accelerated AI and Feature Development

Over the past two years, FluentStream has invested significantly in analytics, reporting, and AI-driven insights. Our customers have told us how valuable it is to have better visibility into call trends, agent performance, and customer sentiment.

With support from Ooma, we now gain access to even greater resources to accelerate this work. You can expect faster delivery of new AI features, more robust analytics and dashboards, increased automation to simplify daily workflows, and additional engineering power to scale innovation.

This is not a shift in our priorities. It is an acceleration of the roadmap we are already building, now supported by deeper investment and aligned vision.

What Is Staying the Same: Our Team, Our Tools, and Our Commitment to You

The most important message I want to share is simple: The FluentStream you know today is not changing.

• Our platform will continue to operate as it always has. 
• Our tools and workflows are staying in place. 
• The team you know, including the advisors, engineers, onboarding specialists, support experts, and leaders you work with, is staying as is.

FluentStream will continue to be supported by the same U.S.-based team that provides 24-by-7 service. With additional resources behind us, we expect to strengthen our ability to respond, innovate, and help you get even more value from your communications technology.

Your service remains uninterrupted. Your support team remains the same. Your product continues to improve at an even faster pace.

For Our Partners: More Opportunity, More Reach, and More Ways to Win

FluentStream has grown significantly over the last several years thanks to our channel partners. Your trust, feedback, and dedication have played a critical role in getting us to this point. This next chapter is designed to create even more opportunity for you.

By joining Ooma, our partners gain access to a broader portfolio of solutions, expanded go-to-market support, and additional resources to help you acquire, grow, and retain customers. AirDial is an especially strong opportunity for partners who serve healthcare, property management, education, financial services, and any industry with life-safety systems.

Our partner-first approach remains steady and intentional. We will continue to invest in programs, tools, and support that help you deliver strong outcomes for your clients and build a growing, profitable business. Your customers will benefit from an expanded product set, and you will benefit from deeper alignment with Ooma’s business ecosystem.

What Matters Most: Strengthening the Value We Deliver to SMBs

Our mission has always centered on helping small and mid-size businesses thrive through modern, reliable, easy-to-use communications technology. By joining Ooma, we unlock the resources to serve you better, innovate quicker, and introduce even more solutions to support your modern workplace.

Customer expectations are rising, and technology continues to evolve rapidly. Joining Ooma allows FluentStream to continue innovating at a faster pace while preserving the responsive, personal support our customers rely on.

A Personal Note of Appreciation

To our customers and partners, thank you for trusting FluentStream to support your business. You are the heart of our work. Every conversation your business has, every customer interaction you manage, and every connection that keeps your operations running is important to us. 

To our team, thank you for the dedication and care you bring every day and to each interaction you have. You are the reason FluentStream continues to grow. You are also the reason we have the opportunity to take this next step.

I am truly excited about what comes next. We are joining a company that believes in our mission, values our people, and sees the potential in what we have built. Together, we are creating a stronger future. We are also doing it with a clear commitment to the customers and partners who made this possible.

If you would like to stay updated on what is ahead, follow us on LinkedIn and visit our Blog page for ongoing updates. There is so much more to come, and I look forward to sharing it with you.

Thank you for being part of the FluentStream community. The best is yet to come.

— Kerrin Parker