The FluentStream Blog

By Ray Lieu, Founder of M5 and Current Head of Engineering and Development at FluentStream When we think about technology, a lot of times, we get caught up in features, specs, and the technical jargon. But let’s take a step […] News

At FluentStream, we’ve always believed that delivering an amazing customer experience is just as important as providing innovative technology. That’s why we’re beyond proud to announce that FluentStream has received two major awards recognizing our dedication to customer service: Silver […] News

In today’s fast-paced business landscape, communication is everything. Whether it’s staying connected with clients, collaborating with remote teams, or ensuring seamless customer service, your phone system plays a crucial role in daily operations. If your business is still relying on […] News

While post-call surveys offer tremendous value, it’s important to implement them thoughtfully to ensure they are effective. A poorly designed survey can lead to survey fatigue, lower completion rates, and inaccurate results. Here are some best practices to help you […] News

In today’s competitive business environment, understanding and improving customer experience is vital. With more reliance on customer service to solve problems, provide information, and offer support, businesses must consistently assess how well their service team is performing. One of the […] News

FluentStream is proud to announce the appointment of Kerrin Parker as its new CEO, with Cass Gilmore transitioning to the role of chairman. Since joining the company in 2022 as Chief Operating Officer, Kerrin has played a pivotal role in […] News

FluentStream is proud to announce the appointment of Kerrin Parker as its new CEO, with Cass Gilmore transitioning to the role of chairman. Since joining the company in 2022 as Chief Operating Officer, Kerrin has played a pivotal role in […] News

As we settle into the new year, we wanted to take a moment to celebrate all FluentStream accomplished in 2024. Our consistent commitment to excellence was recognized when Inc. 5000 acknowledged FluentStream for the seventh consecutive year as one of […] News