The FluentStream Blog
FluentStream Wins Dual Industry Awards for Innovation in Business Communications
We’re thrilled to share that FluentStream has been named the winner of not one, but two major industry honors: the 2025 Unified Communications Product of the Year Award and the 2025 Internet Telephony Product of the Year Award. These awards […] Company News & Announcements
5/9 A Day to Celebrate!
By Ray Lieu, Founder of M5 and Current Head of Engineering and Development at FluentStream When we think about technology, a lot of times, we get caught up in features, specs, and the technical jargon. But let’s take a step […] Customer Experience & Call Quality
FluentStream Wins Two Awards Recognizing Excellence in Customer Service
At FluentStream, we’ve always believed that delivering an amazing customer experience is just as important as providing innovative technology. That’s why we’re beyond proud to announce that FluentStream has received two major awards recognizing our dedication to customer service: Silver […] Company News & Announcements
Best Practices for Designing and Implementing Effective Post-Call Surveys
While post-call surveys offer tremendous value, it’s important to implement them thoughtfully to ensure they are effective. A poorly designed survey can lead to survey fatigue, lower completion rates, and inaccurate results. Here are some best practices to help you […] Communications Tips & Best Practices
FluentStream Welcomes Kerrin Parker as CEO, Unveils Exciting New Features
FluentStream is proud to announce the appointment of Kerrin Parker as its new CEO, with Cass Gilmore transitioning to the role of chairman. Since joining the company in 2022 as Chief Operating Officer, Kerrin has played a pivotal role in […] Company News & Announcements
FluentStream Celebrates 2024 as a Year of Growth and Innovation
As we settle into the new year, we wanted to take a moment to celebrate all FluentStream accomplished in 2024. Our consistent commitment to excellence was recognized when Inc. 5000 acknowledged FluentStream for the seventh consecutive year as one of […] Small Business & Growth
Giving Thanks for a Successful 2024
As Thanksgiving approaches, FluentStream is taking a moment to reflect on the invaluable contributions of our employees, customers, and partners. This time of gratitude is an opportunity to celebrate the relationships that have propelled us forward and fostered a culture […] Company News & Announcements
The Importance of Comprehensive Customer Support for SMBs in UCaaS
At some point, most businesses need technical support to assist with questions about their systems or applications. For small and medium-sized businesses (SMBs) without full-time, on-site IT support, vendor-provided customer service is crucial. However, many SMBs discover that their UCaaS plan […] Customer Experience & Call Quality
Popular Posts
FluentStream Wins Dual Industry Awards for Innovation in Business Communications
We’re thrilled to share that FluentStream has been named the winner of not one, but two major industry honors: the 2025 Unified Communications Product of the Year Award and the 2025 Internet Telephony Product of the Year Award. These awards […] Company News & Announcements
5/9 A Day to Celebrate!
By Ray Lieu, Founder of M5 and Current Head of Engineering and Development at FluentStream When we think about technology, a lot of times, we get caught up in features, specs, and the technical jargon. But let’s take a step […] Customer Experience & Call Quality
FluentStream Wins Two Awards Recognizing Excellence in Customer Service
At FluentStream, we’ve always believed that delivering an amazing customer experience is just as important as providing innovative technology. That’s why we’re beyond proud to announce that FluentStream has received two major awards recognizing our dedication to customer service: Silver […] Company News & Announcements
Best Practices for Designing and Implementing Effective Post-Call Surveys
While post-call surveys offer tremendous value, it’s important to implement them thoughtfully to ensure they are effective. A poorly designed survey can lead to survey fatigue, lower completion rates, and inaccurate results. Here are some best practices to help you […] Communications Tips & Best Practices
FluentStream Welcomes Kerrin Parker as CEO, Unveils Exciting New Features
FluentStream is proud to announce the appointment of Kerrin Parker as its new CEO, with Cass Gilmore transitioning to the role of chairman. Since joining the company in 2022 as Chief Operating Officer, Kerrin has played a pivotal role in […] Company News & Announcements
FluentStream Celebrates 2024 as a Year of Growth and Innovation
As we settle into the new year, we wanted to take a moment to celebrate all FluentStream accomplished in 2024. Our consistent commitment to excellence was recognized when Inc. 5000 acknowledged FluentStream for the seventh consecutive year as one of […] Small Business & Growth
Giving Thanks for a Successful 2024
As Thanksgiving approaches, FluentStream is taking a moment to reflect on the invaluable contributions of our employees, customers, and partners. This time of gratitude is an opportunity to celebrate the relationships that have propelled us forward and fostered a culture […] Company News & Announcements
The Importance of Comprehensive Customer Support for SMBs in UCaaS
At some point, most businesses need technical support to assist with questions about their systems or applications. For small and medium-sized businesses (SMBs) without full-time, on-site IT support, vendor-provided customer service is crucial. However, many SMBs discover that their UCaaS plan […] Customer Experience & Call Quality