The FluentStream Blog
FluentStream’s Enhanced Channel Program, Commission Buyout Incentive Boosts Partner Ecosystem Expansion
Originally published by Channel Marketer Report FluentStream, a unified communications-as-a-service (UCaaS) provider for small and midsize organizations, reported significant gains in its partner ecosystem in 2022. Offering an enhanced partner program and an innovative buyout incentive, the company boosted its […] Sales & Operations Enablement
The Benefits Of Unified Communications For Small Businesses Beyond The Pandemic
Originally published by Small Business Currents During the pandemic, most organizations were required by social distancing mandates to adapt to remote or hybrid work. This search for services that would support their move to a fully remote environment is when […] Product & Platform Updates
Employ (Don’t Outsource) the Customer Service Experience
Originally published by The Fast Mode Many believe outsourcing customer service is the obvious choice in today’s climate of cost-cutting and running a lean business. It’s considered less expensive, more scalable and easier to manage with an external call center […] Customer Experience & Call Quality
6 UCaaS Trends to Watch for in 2023
Originally published by Spiceworks The shift to hybrid and remote work environments driven by the COVID-19 pandemic accelerated the adoption of unified communications-as-a-service (UCaaS). So what’s next for this hypergrowth industry? Cass Gilmore,FluentStream CEO, shares his thoughts on trends to […] Communications Tips & Best Practices
Top 5 Telephony-Based Horror Movies
Here at FluentStream, we strive to be experts in all things communications. From cutting edge business VoIP to the historical intricacies of switchboard operation, we’re always on the up and up. Many of us are also avid horror movie fans. […] Communications Tips & Best Practices
How FluentStream Helps You Meet the New CMS Call Recording Requirements
If you’re in the healthcare insurance industry, you’ve no doubt already heard about the enrollment guideline changes being enacted by the Centers for Medicare & Medicaid Services (CMS). However, if you somehow haven’t heard about what’s coming… welcome! You’re in […] Product & Platform Updates
How to Prepare for the Upcoming CMS Call Recording Changes
As originally posted by Call Center Times: The Centers for Medicare & Medicaid Services (CMS) is enacting new guidelines that directly impact healthcare professionals, insurance vendors, and the healthcare industry at large. The changes go into effect Oct. 1, 2022, […] Product & Platform Updates
Telecommuting Technology: The Essential Toolkit for Remote Work
The remote work revolution is officially in full swing. Gallup reports that a whopping 45% of full-time employees are at least partially working from home. Unfortunately, an even higher percentage of employees soon discovered that their current suite of communications […] Small Business & Growth
Popular Posts
FluentStream’s Enhanced Channel Program, Commission Buyout Incentive Boosts Partner Ecosystem Expansion
Originally published by Channel Marketer Report FluentStream, a unified communications-as-a-service (UCaaS) provider for small and midsize organizations, reported significant gains in its partner ecosystem in 2022. Offering an enhanced partner program and an innovative buyout incentive, the company boosted its […] Sales & Operations Enablement
The Benefits Of Unified Communications For Small Businesses Beyond The Pandemic
Originally published by Small Business Currents During the pandemic, most organizations were required by social distancing mandates to adapt to remote or hybrid work. This search for services that would support their move to a fully remote environment is when […] Product & Platform Updates
Employ (Don’t Outsource) the Customer Service Experience
Originally published by The Fast Mode Many believe outsourcing customer service is the obvious choice in today’s climate of cost-cutting and running a lean business. It’s considered less expensive, more scalable and easier to manage with an external call center […] Customer Experience & Call Quality
6 UCaaS Trends to Watch for in 2023
Originally published by Spiceworks The shift to hybrid and remote work environments driven by the COVID-19 pandemic accelerated the adoption of unified communications-as-a-service (UCaaS). So what’s next for this hypergrowth industry? Cass Gilmore,FluentStream CEO, shares his thoughts on trends to […] Communications Tips & Best Practices
Top 5 Telephony-Based Horror Movies
Here at FluentStream, we strive to be experts in all things communications. From cutting edge business VoIP to the historical intricacies of switchboard operation, we’re always on the up and up. Many of us are also avid horror movie fans. […] Communications Tips & Best Practices
How FluentStream Helps You Meet the New CMS Call Recording Requirements
If you’re in the healthcare insurance industry, you’ve no doubt already heard about the enrollment guideline changes being enacted by the Centers for Medicare & Medicaid Services (CMS). However, if you somehow haven’t heard about what’s coming… welcome! You’re in […] Product & Platform Updates
How to Prepare for the Upcoming CMS Call Recording Changes
As originally posted by Call Center Times: The Centers for Medicare & Medicaid Services (CMS) is enacting new guidelines that directly impact healthcare professionals, insurance vendors, and the healthcare industry at large. The changes go into effect Oct. 1, 2022, […] Product & Platform Updates
Telecommuting Technology: The Essential Toolkit for Remote Work
The remote work revolution is officially in full swing. Gallup reports that a whopping 45% of full-time employees are at least partially working from home. Unfortunately, an even higher percentage of employees soon discovered that their current suite of communications […] Small Business & Growth