New Year, New Features


We are excited to share some of our newest features with you! Here’s a taste of what we have in store for you this month.

1.) Roles are finally here!

The exciting new update to My FluentCloud allows administrators to assign users and groups & set permissions for each. Administrators can set company-wide rules to “All Users”, update permissions for new users, alter user or group permissions, and remove groups & users. Live permissions include Listen, Whisper, Barge, Global Transfer, and Global Hangup. This feature is useful for businesses of any size or industry, from startups to enterprise, and gives managers & administrators the perfect tool to organize staff. Find this feature under the “Settings” > “Roles” in your My FluentCloud Web Portal.


2.) You can also expect to see some changes to your My FluentCloud Live Manager. The user interface has both visual and architectural updates. Additionally, new feature options have been added, including ClickToCall. All you need to do is login to see our new updates. If you’re new to MFC, check out this Help Desk Article, How To Log In and Out of My FluentCloud Web Portal.

3.) Browser-Based Recordings have just arrived to your FluentCloud Voicemail! We’ve updated your MFC Voicemail with the ability to make voice recordings directly from the portal on your web browser. To record your greeting, head to your My FluentCloud portal, under the “Voicemail” menu you can select “Greetings”. From here you can update any of your preset recordings without having to record externally and upload files.


These are just a few of the new updates we’ve come out with recently. January has much more to come – stay tuned to see what else we have in store this month!

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