The FluentStream Blog

If the shift to remote teaching has you scrambling, you’re not alone. Millions of teachers, instructors, and coaches are having to adapt on the fly, preparing lesson plans without their usual toolbox of hands-on activities and personal interactions with students. […] Communications Tips & Best Practices

In the past, technology in the classroom was often a distraction, a hindrance, or something you needed to put away until after the bell.  In the days of remote teaching, however, technology has become your best friend. Lectures, assignments, quizzes, […] Communications Tips & Best Practices

Imagine you’re waiting to get picked up for a first date…  They’re late.  It’s hot. You’re already annoyed and sweating way too much.   Your last conversation took a weird turn but you talked yourself into going anyway.  And then they […] Communications Tips & Best Practices

If your business has been open for more than a few minutes, you’ve most likely dealt with a difficult customer. It doesn’t matter what industry you’re in, or whether the problem was actually something you could control.  Some customers are […] Communications Tips & Best Practices

It’s 6:45 pm on a Friday…  Most of your team has packed up and left for the weekend…  Jeff the new guy is the only support agent still in the office…  Suddenly a call comes in…   It’s one of your […] Communications Tips & Best Practices

If you’re like me, de-escalating a customer service call is the closest you ever want to get to being an FBI hostage negotiator. The stakes are lower, but the sense of accomplishment when everyone (except I guess the hostage taker) […] Communications Tips & Best Practices