Here at FluentStream, our mission is to always make things easy for our clients. We accomplish that mission by designing communications software simple enough for every user, personalizing your buyer experience with custom packages and dedicated onboarding, and providing award-winning technical support 24/7. Of course, none of that would be possible without an amazingly dedicated team of communications experts who live and breathe client success.
We’re proud of our culture and community, so we created the FluentStream Superstar award to recognize Streamers who consistently go above and beyond for our clients.
The newest FluentStream Superstar is Tier II Support Agent Tyson Anderson!
Since joining our team, Tyson has worked non-stop to make our clients’ jobs easier. He has the in-depth product knowledge to know what the right feature is for every situation, and also the expertise to make the appropriate changes right on the call.
You need your phone system to work the way you expect, and Tyson is perhaps the best in the industry at doing whatever is necessary to make that happen.
He always explains complicated technical issues in ways everyone can understand. Just ask any of clients he’s helped, and they’ll rave about Tyson’s ability to turn every problem into a learning experience. Whatever the solution is, he can explain it in a way that makes sense regardless of your technical skill level.
But he’s not just good… he’s also the fastest support agent in the west. Whenever a new call or ticket comes in, Tyson consistently answers even quicker than his peers, making sure that your questions are answered in minutes instead of days.
We sat down with Tyson to learn a little more about him and find out what drives his passion for client service.
Q: What was your reaction when you found out you won the FluentStream Superstar Award?
I said to myself, “No way.” But then I looked around, and everyone was looking at me and clapping. it still took a few seconds to sink in that I’d actually won.
Q: Where do you think your love of client support comes from?
I don’t have a long track record of customer service jobs or anything like that, but I love the feeling of getting to help people out and make their day easier. Every chat or call is different, so you really get to know our clients and it’s exciting to always have a fresh challenge.
Q: You’re a big part of why the FluentStream has won awards for its service. What do you think is so special about what we do?
Oh come on, we’re a team so we won those as a team. I think what sets FluentStream Support apart is that we’re dedicated to solving your issues no matter what. Every agent knows our products inside and out. We’re all trained to help troubleshoot your network or make changes to your routing. And if we need help from a different department, all our developers and engineers are in-house so we can just walk over and ask.
Q: Is there anything specific about our values or office culture that makes you excited to work at FluentStream?
This is the first place I’ve worked where you can just visit the CEO in his office and joke around with him. There’s a real sense of community around our office that makes you feel valued and supported when you’re in the thick of it.
Q: You mentioned you’re pretty new to Denver. What’s your favorite thing about working here?
Yeah, I moved from Salt Lake City about a year and a half ago. I’d say my favorite thing about working in downtown Denver is all the incredible street art we have. Or the food. Our office has tons of local eateries within walking distance.
Q: Last question, and it’s a doozy. We obviously love all our office dogs, but if you had to pick your #1 favorite dog breed, which would you choose?
Just one? That’s hard… I’m gonna have to go with German Shepherds.