Intro

COMMUNICATIONS HEALTH CHECKER

Before we get started, we need to ask a few questions about your business to make sure your score is as accurate as possible.

1.

What industry best describes what your company does?

2.

How many people does your company employ?

3.

What is your company's primary form of communication with clients or customers?

Phone Text Messaging Email Fax Slack Social Media

4.

Which state is your company based in?

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COMMUNICATIONS HEALTH CHECKER

5.

Can you reliably make and receive phone calls?

Yes No

6.

Do you have the ability to receive texts from customers?

Yes No

7.

Can you text back and forth with customers?

Yes No

8.

Can you receive digital faxes?

Yes No

9.

How long does it take to make changes to your phone system?

< 10 minutes 10 - 30 minutes > 30 minutes We can’t make those changes ourselves

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COMMUNICATIONS HEALTH CHECKER

10.

On a scale of 1-10, how would you rate the quality of most calls?

Choose 1 if your call quality is usually very poor. Choose 10 if you have never, ever, ever had a problem with call quality.

11.

Do callers complain about the voice quality of your calls?

Often Sometimes Rarely Never

12.

How often do you experience dropped calls?

Often Sometimes Rarely Never

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COMMUNICATIONS HEALTH CHECKER

13.

How often do callers get sent to voicemail because no one is available to take their call?

Often Sometimes Rarely Never

14.

Do you have pre-recorded menus to help direct callers?

Yes No

15.

Can you set up multiple phones to ring at once?

Yes No

16.

Can you place callers in a queue to wait in for a specific employee or department without being sent to voicemail?

Yes No

17.

Can callers transfer themselves to employees directly by inputting their name or extension?

Yes No

18.

How long is your average hold time?

< 10 seconds 10 - 30 seconds 30 - 60 seconds > 60 seconds

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COMMUNICATIONS HEALTH CHECKER

19.

Can employees plug in their work desk phone at home and receive calls as if they were in the office?

Yes No

20.

Can employees make calls from their work extension on their personal cell phones?

Yes No

21.

Can the office administrator see who is on the phone, who is available to take a call and who is on a break?

Yes No

22.

How do employees check their voicemail outside the office?

They can't Only by calling into their extension Messages are listenable from a mobile app Messages are transcribed and sent to the employees email

COMMUNICATIONS HEALTH CHECKER

Thank you for filling out the General Communications Health Checker. To receive your Health Score, please fill out the information below.

First Name

Last Name

Company

Email Address

Phone Number