Ease of Use and Reliability
One thing franchise owners can agree on is their desire for a communication solution that's reliable and easy to use. After all, many entrepreneurs choose franchise ownership for the turnkey revenue opportunity it affords. Since owners wear many hats, there is no time for exhaustive training, troubleshooting, or system management. They need a business phone system that just works.
“Our [FluentStream] phone service is great, and we get our bill like clockwork.”
MaryBeth P., Jones Insurance (Allstate Agent)
Customer service expectations are at an all-time high, thanks to sophisticated technology and personalization. Delivering on these heightened expectations means being equipped with the right data — a comprehensive view of customer interactions beyond basic call history. Many franchise owners at the event said CRM integration was a key feature.
Business phone solutions that readily integrate with popular CRMs like Salesforce and Microsoft Teams allow businesses to view caller details from their sales database when an incoming call is received, or prepare for an outgoing sales call with customer data at their fingertips.
FluentStream customers like Homewatch CareGivers appreciate the ability to integrate with healthcare software like KanTime, which provides easy access to caller data like medical records to streamline patient care. KanTime’s web-based platform, along with FluentStream’s easy-to-use, HIPAA-compliant phone solution, also allows Homewatch owners and administrators to keep data secure and eliminate the need for costly servers and IT staff.
“FluentStream is among the preferred vendors we recommend to our franchise owners. FluentStream’s services are adaptable and HIPAA-compliant, which are critical for our mobile workforce that relies on dependable communication services to best serve the needs of our clients.”
Rebeca B., Business Partners Support Manager, Homewatch CareGivers