The FluentStream Blog

Day: August 27, 2020

August 27, 2020

How To De-Escalate a Customer Complaint Call in 3 Simple Steps

If you’re like me, de-escalating a customer service call is the closest you ever want to get to being an FBI hostage negotiator. The stakes are lower, but the sense of accomplishment when everyone (except I guess the hostage taker) […]
Read More