Imagine you’re waiting to get picked up for a first date…  They’re late.  It’s hot. You’re already annoyed and sweating way too much.   Your last conversation took a weird turn but you talked yourself into going anyway.  And then they finally pull up in a rusty, beat up station wagon News

If your business has been open for more than a few minutes, you’ve most likely dealt with a difficult customer. It doesn’t matter what industry you’re in, or whether the problem was actually something you could control.  Some customers are just plain difficult to deal with.  Though challenging, it’s not News

It’s 6:45 pm on a Friday…  Most of your team has packed up and left for the weekend…  Jeff the new guy is the only support agent still in the office…  Suddenly a call comes in…   It’s one of your biggest customers, utterly furious about an issue with his latest News