Imagine you’re waiting to get picked up for a first date… They’re late. It’s hot. You’re already annoyed and sweating way too much. Your last conversation took a weird turn but you talked yourself into going anyway. And then they […]News
If your business has been open for more than a few minutes, you’ve most likely dealt with a difficult customer. It doesn’t matter what industry you’re in, or whether the problem was actually something you could control. Some customers are […]News
It’s 6:45 pm on a Friday… Most of your team has packed up and left for the weekend… Jeff the new guy is the only support agent still in the office… Suddenly a call comes in… It’s one of your […]News
