What is an Automatic Text Reply?
Great question, Brady!
Automatic Text Reply is a convenient auto-attendant feature that allows you to instantly text pre-written information to your clients.
It’s a handy tool for appointment-based businesses or anyone who gets frequent questions about their address, hours of operation, etc.
For example, let’s say you’re a dental receptionist and you want to make it as easy as possible for patients to find your office. When you activate Automatic Text Reply, you can set one of your auto-attendant menu options to send a text with your address straight to the caller’s cell phone.
“Press 7 to receive a text with our address”
In addition, if they’re calling from a different device than they’d like to receive the directions on, they can specify a different number to be texted at instead.
“Press 8 to receive a text with our address to a different number”
How to Set Up Automatic Text Reply as Part of Your Auto-Attendant