The holidays are just a handful of days away and while you are rushing to get your holiday shopping done and preparing your employees for time off, the last concern you should have is what is happening with your business phone. Scheduling around personal and company days off to the potential rush of your business, take the time RIGHT NOW to save yourself the stress from communication challenges the holidays bring. Of course if you need any help or support please call our customer support team at 303-GO-CLOUD to make sure you’re taken care of, business continues for the holidays.
Question 1: How will callers know you’re unavailable?
It’s important for people to know your business availability no matter what the occasion. Change your auto attendant/voice greeting to make sure callers know when you will be opened and closed. We have great voice talents for you to choose from or use our well-known FluentStream voice, Mel!
Question 2: Let it snow! Let it snow! Let it snow! What if the weather creates a power outage?
There is no need to worry. If a power outage occurs, callers won’t hear a busy tone or a message saying, “this number has been disconnected or is no longer in service.” We guarantee that your auto attendant will still work and so will your voicemail. If voicemails are left you can use the voicemail-to-email feature so you can check it on your computer or smartphone during the outage. Call forwarding also works during an outage, and you will still be able to receive calls that are forwarded to your cellphone.
And if you don’t have to worry about weather… You’re lucky.
Question 3: What can we do if our phones are ringing off the hook? The holidays are bringing in a ton of callers!
We have features that are able to solve this problem easily; they are especially popular for call centers. Call parking, call queuing and static/dynamic agents will make sure callers have the best customer service possible.
Hopefully these questions/answers will help take one less stress off your plate for the holidays! Though you still have the challenges of shopping and facing the snow, your business phone should won’t be a concern. Happy Holidays! And remember to call us if you need help getting any of this set up.