Cold Transfers VS Warm Transfers: What’s the Difference?
If you’ve ever worked in an office before, chances are you’ve had to transfer a call from one extension to another. However, there are a surprising number of people who don’t know there are actually two ways to transfer a […] Business Phone Systems 101
How a VoIP Phone System Helps You Train Your Customer Service Team
No matter your industry or size, a quality customer service team is the cornerstone of a successful business. They’re the ones who connect with customers, provide support, and give your company a warm, caring voice. When customer service is executed […] Business Phone Systems 101
5 Ways to Get Important Messages on Vacation
We all know the dream of a work-free vacation is just that… a dream. You can try to bury your head in the beach sand, but no matter how many miles away you get from the office, or how many […] Business Phone Systems 101
Hosted VoIP vs Cloud VoIP vs VoIP PBX: What’s the difference?
Finding a new phone system for your business sounds easy enough, right? There are phones, and phone services, and companies that provide them. Boom, done. All of your work should be this easy, right? Well, slow your roll just a […] Business Phone Systems 101
Is Unified Communications Right for Your Business?
As your business grows, communicating quickly and efficiently becomes both more important and more difficult. The whole point of a Unified Communications (UC) system is to alleviate those difficulties, but how effective are they really? Before we dive in, let’s […] Business Phone Systems 101