Finding a new phone system for your business sounds easy enough, right? There are phones, and phone services, and companies that provide them. Boom, done. All of your work should be this easy, right?
Well, slow your roll just a bit. How aware are you of the technology improvements offered by Next Gen VOIP and PBX box providers over the traditional analog systems? If you are still using an analog system, all the bells and whistles that come with the newer platforms can seem daunting, confusing and even unnecessary.
Don’t you worry though. Your ol’ pal Brady is here to hold your hand and help you understand what’s going on. I’m an certified expert in cutting through the jargon and helping businesses understand which tech is right. Sit back, buckle up and enjoy the ride.
I’m here to help you understand why the whole business world is obsessed with a fancy internet phone technology called VoIP (voice over internet protocol) that gives you better service and more features for way less money than you were budgeting.
If you’ve already started researching VoIP and found yourself surrounded by unfamiliar, but similar terms like Hosted VoIP, Cloud VoIP, and VoIP PBX. Don’t panic! I’m here to guide you through the brave new world of telecommunications terms and show you how easy picking a new phone system can be.
WHAT IS HOSTED VOIP?
Hosted VoIP refers to business phone service where all the equipment, servers and data for your phone system is hosted by the system provider and then routed through a customer’s network to their devices.
WHAT IS CLOUD VOIP?
Cloud VoIP refers to business phone service where the phone system, equipment, servers and data are hosted by the system provider in a cloud environment like Amazon Web Services (AWS) or Microsoft Azure and then similarly routed through a customer’s network to their devices.
WAIT… SO HOW ARE THOSE DIFFERENT?
The short answer is, they really aren’t!
Both “Hosted” and “Cloud” signify that the phone system is housed off-premises and does not need equipment or maintenance onsite to function. VoIP service can technically still be hosted remotely without the use of cloud storage, but doing so ignores all the benefits of modern networking technology.
For everyday purposes, Hosted VoIP and Cloud VoIP can be used and understood interchangeably.
WHAT ARE THE BENEFITS OF HOSTED / CLOUD VOIP?
AREN’T YOU FORGETTING VOIP PBX?
You’re correct, dear reader, I did forget VoIP PBX. In my defense though, the world is quickly forgetting about VoIP PBX too. Let’s take a look at why.
WHAT IS VOIP PBX?
VoIP PBX is a private branch exchange system that switches calls between VoIP users and analog users on local lines while allowing all users to share external phone lines. Unlike Hosted/Cloud VoIP, VoIP PBX still uses physical equipment that must be installed and maintained at your office.
They are often found at companies where the older analog infrastructure is considered too expensive to replace, but they still want to take advantage of VoIP savings and features as much as possible.
The problem with VoIP PBX is that, rather than pushing business communications forward, it instead serves as a stopgap between outdated analog infrastructure and modern cloud-hosted platforms. Depending on the unique needs of your business, VoIP PBX may still be a viable option. However, as PBX box hardware becomes more difficult to purchase and maintain, you may find yourself again looking into new solutions sooner than you’d like.
For additional information about how cloud-hosted VoIP can benefit your business, contact us at firstname.lastname@example.org or by calling 303-GO-CLOUD and selecting Option 1.