10 Tactics for Dealing with Difficult Customers
It’s 6:45 pm on a Friday… Most of your team has packed up and left for the weekend… Jeff the new guy is the only support agent still in the office… Suddenly a call comes in… It’s one of your […] Communications Tips & Best Practices
How To De-Escalate a Customer Complaint Call in 3 Simple Steps
If you’re like me, de-escalating a customer service call is the closest you ever want to get to being an FBI hostage negotiator. The stakes are lower, but the sense of accomplishment when everyone (except I guess the hostage taker) […] Communications Tips & Best Practices
How to Use FluentStream Live Manager
With FluentStream Live Manager, anyone can direct calls and join conversations with the ease of a trained office manager. WHAT IS LIVE MANAGER? Live Manager is a phone system dashboard that allows you to transfer calls, join conversations, and see […] Communications Tips & Best Practices
How to Turn Your Laptop into an Office Phone
If you’ve even dipped your toes into the world of VoIP communications, you’ve probably come across the term softphone. I hate to burst your bubble, but softphone doesn’t mean a phone made out of stress ball material. But yes, that […] Communications Tips & Best Practices
Once Upon a Time with Live Manager
ONCE UPON A TIME WITH LIVE MANAGER FluentStream’s Live Manager is one of those newfangled inventions that solves so many problems for your business that it can be difficult at first to understand what exactly it is. The simple answer […] Communications Tips & Best Practices