FluentStream Starts 2023 Stronger and Even More Customer-centric than Ever
We started the year off with a bang! (and then 3 more bangs!)
We are beyond ecstatic to announce that FluentStream has already won not one, not two, not even three, but four awards for our cloud communication offering and customer service excellence so far in 2023.
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Obviously we’d like to thank each of our amazing team members, partners, and customers individually, but please accept this in the meantime: Thank you! Your continued trust means the world to us.
Heartfelt gratitude out of the way, let’s dig into what awards we’ve won and why each of them means so much to us as we continue to grow our industry-leading team and expand our suite of communications features.
Internet Telephony Product of the Year
Vanguard of the Remote Work Revolution
Working from home was considered a fad at first, a necessary stopgap until we could all safely return to the office. Instead, where we work, and the way we work, have been forever changed. Hybrid and even fully-remote workplaces have become common across all industries, forcing employers and customers alike to adapt to this new reality.
At FluentStream, we understand the challenges of remote work better than anyone. We were there at the start of the pandemic, in the trenches right beside our customers as we all found new ways to keep our communications running smoothly. Since then, we’ve taken everything we learned and implemented numerous upgrades to our services designed to make remote work as easy and accessible as possible.
In fact, enabling remote workforces is one of the most significant advantages of our unified communications system. FluentStream’s cloud-hosted infrastructure makes it easy for teams to stay connected, collaborate seamlessly, and be there for customers no matter where they are. Of course that’s on top of all the features and functionality expected from a traditional phone system; including unlimited local calling, voicemail, call forwarding, conference calling, auto attendants, and much more.
We understand that remote work is a new frontier for most businesses. Rest assured though, FluentStream is fully dedicated to staying ahead of the curve and continually improving our platform to meet the needs of remote and hybrid workforces.
More Committed than Ever to Customer Service Excellence
We all know how it goes… as a company gets bigger, its customer service takes a nosedive. Priorities change, workloads increase, and they just don’t have time to treat every customer like a valued partner anymore.
Well we say that’s a load of hooey!
Where most companies stay proud of their awards, and lets be honest, can get a little complacent once they have them, FluentStream sees every award as a stepping stone. Yes, we’re always excited and grateful to win, but instead of saying, “Look how well we did!” we always ask, “How can we do even better next time?”
The first part of that answer is simple: FluentStream employs only the most dedicated and friendly folks in the industry. Sure, experience or prior telecom knowledge is a plus. However, neither are a replacement for true passion and dedication to delivering the best customer service possible, every day, on every call.
Whether a caller has a simple question about their service or a complex network issue, they can always count on our team to provide a prompt, friendly, and knowledgeable response.
The second part of that answer is also simple: We also continually develop and invest in cutting-edge technology that allows us to meet the diverse needs of our customers. Our award-winning customer service tools enable us to immediately answer calls and chats, respond to tickets 24/7, and provide real-time insights into how businesses can improve their communications.
The best part is, those are all the same tools we provide for our customers so they can provide equally-great service to their own customers!
At its core, FluentStream’s drive for continual improvement comes from understanding that our success stems directly from the continuous satisfaction of our customers. Providing the best possible experience isn’t just the right thing to do, it’s how good business is done. Strong customer relationships are built on a foundation of trust, insulated with respect, and roofed with tiles of… of ongoing dedication to success? My own metaphor got away from me a little bit, but you know what I’m trying to say.
No matter how big FluentStream gets, how many new accounts we add, or how many partners we welcome to the team, our top priority will always be providing the best customer experience in the world.
All of us here at FluentStream would like to extend a massive, thank you to all our wonderful partners and customers. And to all our readers who aren’t yet a customer, fill out the form below and find out what all the fuss is about!