May 1, 2018
Which Words Work for What?
When it comes to VoIP (Voice over Internet Protocol) phone systems, there’s a surprising number of terms that get thrown around. It all may seem like techno-mumbo-jumbo, but there are key differences between the various kinds of functionality that are important to be aware of. Hosted VoIP vs Cloud VoIP vs Business VoIP: Three kinds of VoIP walk into a restaurant. The hostess asks, “Table for one?” But how is this possible? Hosted VoIP and Business VoIP are often used Business Phone Systems 101
March 2, 2018
Introducing: Voicemail Sentiment Analysis
If you receive an angry message from a client, or a positive message with some great feedback, it’s important to know about it right away. We’re all too familiar with having busy schedules and not getting around to checking our […] Product & Platform Updates
November 21, 2017
Enhanced-911: The Feature We Hope You Never Have To Use
Franz Kafka once said, “It’s better to have and not need, than to need, and not have.” Consider this when you’re choosing a VoIP service, and be sure that the provider you decide on has Enhanced 911, or “e-911.” While […] Security, Compliance & Reliability
November 2, 2017
It’s Not Me, It’s You: Small Hardware Upgrades to Improve Your Cloud-Hosted System
As you’re probably aware, internet hardware, and, by extension, VoIP configurations can have a lot of moving parts to them. That’s not to say that setting up a VoIP business phone system is difficult – far from it. However, when […] Business Phone Systems 101
October 3, 2017
Introducing: Wake-Up Call Reminder
Your hotel has a lot of clients to look after, each one has a different schedule and different needs. You’re busy. The last thing you want to be doing is making wake-up calls to everyone who requests one. Instead, let […] Product & Platform Updates