September 5, 2017
Introducing Allison Smith
We’re happy to announce that we will be working with world-renowned voice talent, Allison Smith. Allison will be providing professional voice talent for customers who wish to have their greetings and auto-attendants professionally recorded. Allison Smith is an internationally-recognized professional […] Company News & Announcements
August 23, 2017
Post-Call Survey: Instant Feedback for Long-Term Improvement
Have you ever filled out a survey for a business experience before? Say you’ve just finished that giant, bacon-laden burger and basket of fries at your favorite chain sit-down restaurant, and tucked beside the check is a little form asking […] Product & Platform Updates
August 16, 2017
How Post-Call Surveys Can Improve Call Center Performance
For those of us in the customer service industry, we tend to take a lot of stock in how happy our customers are, or appear to be. We live and die by our CSAT, CES and NPS scores – cheering […] Product & Platform Updates
June 27, 2017
Number Spoofing vs Local Area Presence: What you need to know
Number Spoofing is a sales technique that's intended to alter your outbound caller ID to increase the likelihood of connecting with a prospect. It's a proven, effective sales strategy that's used to boost connection rates since studies have shown that […] Communications Tips & Best Practices
June 16, 2017
Microsoft Active Directory Integration
Active Directory Integration FluentStream now supports integration with Microsoft Active Directory for the purpose of Single Sign-On. You can now use your existing Active Directory credentials to authenticate with My FluentCloud Web Portal, FluentCloud WebPhone, Live Manager, our iOS and […] Security, Compliance & Reliability