December 9, 2020
Communications Gifts for Your Customers Who Need Help Communicating
One of my family’s longest holiday traditions is that my dad buys himself his own gifts and then labels them as from my brother and me. He says it’s not that we don’t get him fun presents, it’s that we […] Customer Experience & Call Quality
October 26, 2016
Ghost Calls – What to Do?
Usually coming from 100, 1000, or 10000 and then answering with silence on the other end. It turns out, these annoying calls are known as “phantom” calls or “ghost calls.” This is a common problem with VoIP systems, and you […] Customer Experience & Call Quality
August 19, 2016
Call Recording 101: When, Where, & How Your Business Can Use It
When you hear the words “Call Recording” what do you think of? The NSA? The voice recording you hear before you speak to an agent when your cable goes out again? Whatever it is, I bet you aren’t thinking about […] Customer Experience & Call Quality
October 7, 2015
The Little Things That Matter
Recently, after a night on the town, I decided to order my first Uber ride. I had always been a skeptic – opting for taxis, buses, or, more often than not, exploiting my loved ones for late night transportation. My […] Customer Experience & Call Quality
August 3, 2015
Customer Support: When we say fast, we mean it
We’ve set a new bar for customer support and we couldn’t be more proud. Although just a slight change to our homepage, you will now see how long the *actual* wait time is for our call queue to reach our […] Customer Experience & Call Quality