Imagine you’re waiting to get picked up for a first date… They’re late. It’s hot. You’re already annoyed and sweating way too much. Your last conversation took a weird turn but you talked yourself into going anyway. And then they […]News
If your business has been open for more than a few minutes, you’ve most likely dealt with a difficult customer. It doesn’t matter what industry you’re in, or whether the problem was actually something you could control. Some customers are […]News
It’s 6:45 pm on a Friday… Most of your team has packed up and left for the weekend… Jeff the new guy is the only support agent still in the office… Suddenly a call comes in… It’s one of your […]News
If you’re like me, de-escalating a customer service call is the closest you ever want to get to being an FBI hostage negotiator. The stakes are lower, but the sense of accomplishment when everyone (except I guess the hostage taker) […]News
We’re thrilled to announce that FluentStream was listed as #1203 on the Inc. 5000 Most Successful Companies in America! That’s our highest rank ever! While this is our third year in a row making the list (not that anyone’s counting), […]News
