July 11, 2023
Update: Live Queue Manager
Live Queue Manager is a new feature we’re introducing to our Chrome app: Live Manager. This update introduces a new visual grid and tile system that helps you keep track of your queue events. If you don’t already have Live Manager […] Product & Platform Updates
August 19, 2016
Call Recording 101: When, Where, & How Your Business Can Use It
When you hear the words “Call Recording” what do you think of? The NSA? The voice recording you hear before you speak to an agent when your cable goes out again? Whatever it is, I bet you aren’t thinking about […] Customer Experience & Call Quality
June 29, 2015
FCC Decision Equalizes Telephone Industry for VoIP Providers
One simple vote has changed the competitive landscape of the telephone industry. Last week the FCC passed a vote to give VoIP providers direct access to phone numbers from numbering authorities. This may seem insignificant but for many VoIP providers, including […] Product & Platform Updates
March 14, 2014
WebPhone
No cords. No germ infested dialpad. No extra, blocky device to take up room on my already cluttered desk. I now make and receive calls right from where I’m working, from my computer using the new FluentCloud WebPhone. Along with […] Product & Platform Updates
January 14, 2014
New Receptionist Feature
We have a small, fancy feature update for your receptionist who uses our phone solution. When dialing an extension to reach someone in your office, if you add *00 before the four digit number it will give you a quick […] Product & Platform Updates