March 15, 2016
Why Your Next Entry Level Sales Hire Doesn’t Have To Be A Salesperson
I do not believe the sales role will disappear anytime soon. What I do believe is that people buy today in a different way. This is creating an environment where a different type of salesperson is often very successful. When […] Small Business & Growth
March 15, 2016
5 Alternatives To Your Awful Hold Music
We’ll be honest: your hold music is terrible. Don’t worry, it’s not (entirely) your fault. We’ve all come to expect the inevitably long hold times and the even more awful selection of hold music. Do not fear! There is something […] Communications Tips & Best Practices
January 5, 2016
Business Communications Predictions for 2016… and Beyond!
Hey FluentFriends, With the start of the New Year fresh in my mind, I decided to take a look at past and present trends in business telephony to make a handful of predictions for the coming months. Take a look to […] Business Phone Systems 101
October 9, 2015
The Day Google Died
“Is your Drive working?” “No. Why? Wait, what’s going on?” “Mine either. I can’t do any work. Everything is on the drive. EVERYTHING.” “Is this what the end of the world feels like? An apocalypse?” “More like a #GooglePocolypse.” “I […] Security, Compliance & Reliability
October 7, 2015
The Little Things That Matter
Recently, after a night on the town, I decided to order my first Uber ride. I had always been a skeptic – opting for taxis, buses, or, more often than not, exploiting my loved ones for late night transportation. My […] Customer Experience & Call Quality