The FluentStream Blog

What can easily be pushed aside as a meaningless relic of a bygone era, area codes provide more benefit (especially for businesses) than most people give them credit for. “Since 1947, area codes have been the foundation of the North America Telecommunications System.” […] Communications Tips & Best Practices

The FluentCloud WebPhone Why use our FluentCloud WebPhone? First of all, there’s the mobility aspect. You can take it anywhere you have a computer and internet connection. For example, a coffee shop where that girl you like works. If she […] Communications Tips & Best Practices

As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly […] Communications Tips & Best Practices

I recently had a conversation with a client who manages a robust inbound sales team. He said to me: “We’re really lucky because we’ve got a great team in place. The ‘problem’ is that we’re struggling to properly manage the increasing volume […] Communications Tips & Best Practices

Feeling festive? We are! And we love any excuse to provide our FluentFriends with a jazzed up version of the portal. Naturally, St. Patrick’s Day is no different. If you are celebrating the holiday, your heritage, or just think green is really […] Communications Tips & Best Practices