5 Ways to Improve Calls on a Softphone
The FluentCloud WebPhone Why use our FluentCloud WebPhone? First of all, there’s the mobility aspect. You can take it anywhere you have a computer and internet connection. For example, a coffee shop where that girl you like works. If she […] Communications Tips & Best Practices
Organically Increase Customer Loyalty One Call at a Time
As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly […] Communications Tips & Best Practices
Champagne Problems for your Sales Team
I recently had a conversation with a client who manages a robust inbound sales team. He said to me: “We’re really lucky because we’ve got a great team in place. The ‘problem’ is that we’re struggling to properly manage the increasing volume […] Communications Tips & Best Practices
FluentStream is going Green… and Pink and Orange and Purple
Feeling festive? We are! And we love any excuse to provide our FluentFriends with a jazzed up version of the portal. Naturally, St. Patrick’s Day is no different. If you are celebrating the holiday, your heritage, or just think green is really […] Communications Tips & Best Practices
5 Alternatives To Your Awful Hold Music
We’ll be honest: your hold music is terrible. Don’t worry, it’s not (entirely) your fault. We’ve all come to expect the inevitably long hold times and the even more awful selection of hold music. Do not fear! There is something […] Communications Tips & Best Practices