January 9, 2024
Did You Know: Accidental Call Centers are Available On-Demand
Organizations establish call centers for several reasons that all tie back to organizational growth and success. The motivation may be to improve customer satisfaction, resolve concerns faster, maximize sales opportunities, or gather feedback to enhance products or services. Oftentimes, it’s […] News
April 6, 2022
How an Auto Attendant Helps You Stop Robocalls
The phone rings. *Gentle horror music creeps in* You pick it up immediately, excited to turn another prospect into a happy customer. Instead you hear the voice… the same voice that’s been haunting you, following you home, invading your very […] Communications Tips and Tricks, Small Business Expertise
October 25, 2021
How to Write a Great Auto Attendant Script
Every business knows that busy phones are a double-edged sword. Yes, more calls means more customers and, hopefully, higher profits. But too many calls can also be overwhelming, resulting in missed opportunities and frustrated customers who quickly become former customers. […] Communications Tips and Tricks, Small Business Expertise
August 30, 2021
Best Ways to Provide 24/7 Support for Your Customers
Just a few years ago, 24/7 support was a premium offering that set you apart from the competition. Now, it’s not only expected, it’s usually demanded by customers. In fact, Microsoft reports that 54% of global consumers say that they […] Communications Tips and Tricks, Customer Experience
June 24, 2021
5 Ways to Scale Your Customer Support Team Without Sacrificing Quality
One of the biggest challenges faced by companies is maintaining stellar customer support as they scale. More customers means more calls to answer, more problems to solve, more complaints to make right. Without quality training and systems, your support team […] Customer Experience, Small Business Expertise