The FluentStream Blog

I recently had a conversation with a client who manages a robust inbound sales team. He said to me: “We’re really lucky because we’ve got a great team in place. The ‘problem’ is that we’re struggling to properly manage the increasing volume […] Communications Tips & Best Practices

I recently stumbled across an article entitled, The average American will spend 43 days of his life on hold. 43 days!!! This number is derived from the idea that Average Joe spends between 10-20 minutes per week on hold, adding up […] Communications Tips & Best Practices

Streamline your ticket system workflow with FluentStream + Freshdesk and track multi-channel performance from one comprehensive platform. Maximize customer service performance by integrating your favorite customer service platform with FluentStream Business Phone Service.  With powerful ticketing and multi-channel support, you can maximize […] Product & Platform Updates

The FluentCloud WebPhone is now a multi-line business phone option, used directly on a Chrome browser. Get the complete functionality of a FluentStream-enabled desk phones, without purchasing additional hardware. The only other requirement for WebPhone functionality is either  (1) a microphone […] Product & Platform Updates

Hey FluentFriends, With the start of the New Year fresh in my mind, I decided to take a look at past and present trends in business telephony to make a handful of predictions for the coming months. Take a look to […] Business Phone Systems 101