May 4, 2017
Who Knew Eavesdropping Could Be So Useful?
If you’ve ever worked a job where one of your primary responsibilities was talking on the phone, it can be absolutely terrifying. Without proper training, even the most seasoned sales representative or customer service agent can become a deer in the […] Product & Platform Updates
January 8, 2017
5 Ways VoIP Saves Small Businesses Money
Utilizing a Hosted VoIP solution for your business not only makes business telecommunications easier, but VoIP will help save you money, too. Here are five ways how: Lower upfront equipment overhead and faster install time. Since a Hosted VoIP solution […] Small Business & Growth
December 23, 2016
How to Use Local Presence Dialing for your Sales Team
What can easily be pushed aside as a meaningless relic of a bygone era, area codes provide more benefit (especially for businesses) than most people give them credit for. “Since 1947, area codes have been the foundation of the North America Telecommunications System.” […] Communications Tips & Best Practices
October 26, 2016
Ghost Calls – What to Do?
Usually coming from 100, 1000, or 10000 and then answering with silence on the other end. It turns out, these annoying calls are known as “phantom” calls or “ghost calls.” This is a common problem with VoIP systems, and you […] Customer Experience & Call Quality
May 6, 2016
Organically Increase Customer Loyalty One Call at a Time
As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly […] Communications Tips & Best Practices