The FluentStream Blog

As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly […] Communications Tips & Best Practices

I recently had a conversation with a client who manages a robust inbound sales team. He said to me: “We’re really lucky because we’ve got a great team in place. The ‘problem’ is that we’re struggling to properly manage the increasing volume […] Communications Tips & Best Practices

That’s right. FluentStream is now on Slack! Want to keep in the loop with FluentStream? Learn about new technology? Or start a conversation with other FluentStream users? Join the community and see what we’re talking about. With channels like tips-and-tricks, […] Product & Platform Updates

Feeling festive? We are! And we love any excuse to provide our FluentFriends with a jazzed up version of the portal. Naturally, St. Patrick’s Day is no different. If you are celebrating the holiday, your heritage, or just think green is really […] Communications Tips & Best Practices

I do not believe the sales role will disappear anytime soon.   What I do believe is that people buy today in a different way. This is creating an environment where a different type of salesperson is often very successful. When […] Small Business & Growth