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The FluentStream Blog

Tag: Business Phones

August 23, 2017

Post-Call Survey: Instant Feedback for Long-Term Improvement

Have you ever filled out a survey for a business experience before? Say you’ve just finished that giant, bacon-laden burger and basket of fries at your favorite chain sit-down restaurant, and tucked beside the check is a little form asking “How Did We Do?” Why’d you fill it out? Is
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August 16, 2017

How Post-Call Surveys Can Improve Call Center Performance

For those of us in the customer service industry, we tend to take a lot of stock in how happy our customers are, or appear to be. We live and die by our CSAT, CES and NPS scores – cheering when they tick up, and scratching our heads when they
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May 10, 2017

ZIP Code Routing: The Perfect Solution for Regional Teams

As consumers, there’s nothing quite as irritating as calling a business and having to give your address over and over and over again. “If you could just give me your address, and I’ll get you routed over to the right person in no time” are words that I’ve heard more times
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February 8, 2017

Home Is Where the Area Code Is

Sorry, grandma. Gone are the days of home phones and landlines. When you move cities and/or states you face a difficult decision: do you keep your old number, or make the commitment to switch to the area code of your new location? For many people, this decision is of similar
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January 8, 2017

5 Ways VoIP Saves Small Businesses Money

Utilizing a Hosted VoIP solution for your business not only makes business telecommunications easier, but VoIP will help save you money, too. Here are five ways how: Lower upfront equipment overhead and faster install time. Since a Hosted VoIP solution lives in the cloud and requires less equipment, it takes
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