The FluentStream Blog

Tag: FluentStream

May 6, 2016

Organically Increase Customer Loyalty One Call at a Time

As a contact center, you know customer support is an adaptive process – changing with software advancements, shifting customer demands, and our growing social network. In order to maintain a competitive advantage, a support operation needs to stay flexible to the “evolving customer” and keenly aware of innovations that improve processes. Particularly for contact centers,
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Inboud Sales
April 18, 2016

Champagne Problems for your Sales Team

I recently had a conversation with a client who manages a robust inbound sales team. He said to me: “We’re really lucky because we’ve got a great team in place. The ‘problem’ is that we’re struggling to properly manage the increasing volume of calls. The wait can be really long. Callers are not connected
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April 11, 2016

Optimize Close Rates in 7 Seconds

Maximize Your First Impression to Make a Sale They say a person makes a judgment within the first seven seconds of meeting you. But when your initial interaction with a lead is a phone call, how do you optimize the conversation to make a positive impression? Here are our top four tips on building solid
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April 1, 2016

Feel Like Slacking Off?

That’s right. FluentStream is now on Slack! Want to keep in the loop with FluentStream? Learn about new technology? Or start a conversation with other FluentStream users? Join the community and see what we’re talking about. With channels like tips-and-tricks, feature-releases, and technology-team you can get updated information from other
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March 17, 2016

FluentStream is going Green… and Pink and Orange and Purple

Feeling festive? We are! And we love any excuse to provide our FluentFriends with a jazzed up version of the portal. Naturally, St. Patrick’s Day is no different. If you are celebrating the holiday, your heritage, or just think green is really more of your color, you can update My FluentCloud Web
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