I recently had a conversation with a client who manages a robust inbound sales team. He said to me: “We’re really lucky because we’ve got a great team in place. The ‘problem’ is that we’re struggling to properly manage the increasing volume […]News
We’ll be honest: your hold music is terrible. Don’t worry, it’s not (entirely) your fault. We’ve all come to expect the inevitably long hold times and the even more awful selection of hold music. Do not fear! There is something […]News
I recently stumbled across an article entitled, The average American will spend 43 days of his life on hold. 43 days!!! This number is derived from the idea that Average Joe spends between 10-20 minutes per week on hold, adding up […]News
Hey FluentFriends, With the start of the New Year fresh in my mind, I decided to take a look at past and present trends in business telephony to make a handful of predictions for the coming months. Take a look to […]News
So you probably read this title and wondered what does that even mean?! And, how does this affect me? Well, it means just about anything. Integrations combine the programs you already use with FluentStream business phones. These new integrations were requested […]News
